Support is provided for all Kaspersky products that have not reached the support end of life. You can find a list of the currently Kaspersky anti-virus. You may be required to update to the latest version of your product during the support process.
Support for Kaspersky Antivirus Basic and free Kaspersky products is provided through online help articles and the Kaspersky community forum.
Support for paid products, as well as for any purchase or billing questions is available through the following methods:
· Online Help articles
· Community forums
If you have Kaspersky Antivirus Basic and want to liveto support you can upgrade to a Kaspersky anti -virus that includes free unlimited phone and Chat support.
Availability of live contact options may vary by region and language.
Subscription Renewal Availability
· In general, customers can renew their subscription prior to the expiration of their current subscription term to avoid a lapse in their protection. For details on how to automatically renew, read Kaspersky Automatic Renewal Service Help.
Customers with a current paid subscription to Kaspersky 360, Kaspersky Internet Security, Kaspersky Antivirus, and similar security products are eligible to update to the newest version. To check youeligibility, visit the Kaspersky ani-virus center.
· The following product families and variations are currently supported as described by the Kaspersky Support Policy.